Offline Reference
The essentials for your shift when the connection drops.
PEOPLE | PROCESS | PERFORMANCEKeep the club moving
Member check-in
AvailableUse the saved door list. Verify unknown members at the desk.
Kids station
AvailableKeep the local roster current. Verify every pickup.
Cash sales
AvailableGive a receipt and keep the original sale time.
Card sales within limits
AvailableUse the approved terminal. Keep the signed receipt.
Incidents and amenities
AvailableSave incident details and record local counts.
Walk-in handoff
AvailableUse the local advisor queue.
Wait for a connection
Billing changes
WaitSave the request; billing applies after reconnect.
Refunds to card
WaitDo not promise a completed refund while offline.
Gift card sale and lookup
WaitUse an online connection before issuing or checking a balance.
Recurring memberships
WaitQueue the details for online checkout.